Get support

Hub engineers can provide support and debugging for issues that are related to the 2i2c Hub infrastructure. There are a few ways to get in touch listed below (in decreasing order of preference!)

Via GitHub Issues

We handle most support requests via GitHub issues in the pilot/ repository. This ensures that most support (and the resulting fixes) are done in a public place.

To help you open the right issue, here are a few buttons you can click to quickly open a support request in the pilot/ repository:

Note

If you have a support question that shouldn’t be in public, please send a support email.

Connect on Slack

You’re also welcome to connect with the 2i2c Hub Engineering team via the 2i2c Slack (in particular, check out the #support channel). If you don’t have access to the Slack already, open an issue in the pilot repository and we’re happy to give you access.

Send a support email

For support requests that should not be public, you can also send the 2i2c engineering team an email via support@2i2c.org. We prefer to handle support requests via public issue tracking, but understand that this is not always possible!